Improvements have been made to the site to resolve the errors in the registration process, with more improvements to be made over the coming days.
The password error problem has now been resolved and has passed internal and external tests since the fix was implemented on Friday (27th June) early evening.
We would like to remind season ticket that to successfully register for the first time to the site you must use the details currently held for you by the club ticketing database. If you have changed address or email address in recent times and haven’t made the club aware please email firstname.lastname@example.org to change your details before trying to register.
Password Reset Emails
A complete overhaul of the email server used on the system has taken place and more customers are receiving the emails from the system. We are however aware that some email domains are still not receiving the emails. Unfortunately, this isn’t something we can fix ourselves and are awaiting confirmation from these email domains to resolve this. Please check your Spam folders for these emails.
In the meantime, all password resets are also being sent to a member of club staff who will forward these on to supporters when they are received. Please be patient especially out of hours, the emails are being monitored but there may be a delay.
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We have produced a number of different help guides should you need them. These can be found HERE
Should you find any additional issues or require your customer account to be updated please email email@example.com who will assist you.
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