Dunfermline Athletic

Ticketing Policy

DAFC Ticketing Policy

Dunfermline Athletic Football Club operates clear ticket policies that outline the minimum level of service that a supporter can expect to receive when dealing with the Club.

Ticket Information

The latest ticket news, including ticket prices, is available from the Ticket Office, in official Club publications including our matchday programme, by calling the ticket office on 01383 745909 and from www.dafc.co.uk

Ticket Prices

The Club offers a range of ticket prices to ensure that watching football at East End Park is accessible to as wide a proportion of our community as possible. We operate a number of ticket price categories dependent upon the opposition and the day/time of the fixture. Ticket prices are announced on a match by match basis.

We offer the following concessionary prices:

// Junior supporters (aged under 12 years on 31 August of the relevant season) receive up to 66% discount on standard price.

// Junior supporters (aged 18 years and under on 31 August of the relevant season) receive up to 50% discount on standard price.

// Senior citizens (aged 60 years and over on 31 August of the relevant season) receive up to 50% discount on standard price.

// Students in full time education receive up to 50% discount on standard price.

// Disabled supporters receive up to 50% discount on the equivalent price. Carers are admitted free of charge.

Concessionary prices are available in all areas of the ground. Please note that we must see valid documentation to support any discount applied and that the management's decision is final.

We are committed to encouraging greater numbers of families to East End Park and have allocated over 10% of the stadium capacity (over 1,000 seats) in the Norrie McCathie Stand and South West Wing to family groups and junior supporters. Pricing in this area has been adjusted to make attendance as accessible as possible.

Visiting supporters are accommodated in the East Stand, North West Stand or South East Wing with tickets available on a sale or return basis. Away ticket prices are the same as those prices charged to home supporters in comparable seating accommodation. All concessionary rates are also available to visiting supporters.

The Club supports the principle of safe standing in principle. It is investigating the practical issues around bringing back safe standing in an appropriate area of the ground.

Access to tickets

Tickets go on sale for home league matches up to 6 weeks prior to the fixture.

Tickets for Home Cup matches go on sale up to 6 weeks prior to the fixture

Tickets are sold in the following order:

// Season Ticket Holders - Priority period

// General Sale (Online only)

// General Sale (Online, Telephone and Ticket Office)

Tickets are available to purchase on the day of a match from the main Ticket Office in the Main Stand and the Matchday Ticket Kiosk at the South West Corner of the stadium. Matchday ticket collections are made from the main Ticket Office from 2 hours prior to kick off. For collections please bring proof of purchase and suitable ID.

Tickets go on sale for away matches up to 6 weeks prior to the fixture.

Tickets for away matches are sold in the following order:

// Season Ticket Holders

// General Sale

Tickets for cup matches may go on sale closer to the date of the fixture due to the timescales between rounds. Season ticket holders will be given a priority period during which they can purchase their seat and additional tickets, should they be available.

Persistent standing in seated areas

Persistent standing is NOT permitted in any part of the stadium. It is a breach of Ground Regulations and of the conditions of entry into the stadium.

Persistent standing causes an increased risk to public safety and also obstructs the view of others who do not want to stand, or are unable to stand.

The club requests that supporters do not persistently stand during matches and sit when requested to do so by stewards and other supporters.

Any supporters who persistently stand will be identified and sanctions may be taken against them. Please don’t do this as it places the Club in a very difficult position.

Abandoned Games

The Club's policy on abandoned games is as follows:

Spectators will be admitted to the rearranged fixture free of charge if the match is abandoned prior to kick off, including if the match is abandoned after spectators have been admitted to the ground, but before kick-off.

If a match is abandoned after kick-off, spectators are entitled to half-price admission to the rearranged match.

Refund Policy

Tickets for home matches may be returned to the Club for a full refund provided that tickets are received by the Ticket Office 72 hours prior to kick off. Tickets for away matches will be refunded in full when received by the Ticket Office 72 hours prior to kick off where there is no liability on the Club to pay the opposition club for the ticket. Where the opposition club requires the Club to pay for the ticket no refunds are permissible.

Ticket Office Fees

The following fees apply for lost or forgotten season cards and match tickets:

- Replacement smartcard; first replacement £5. Stolen tickets will be replaced free of charge provided that a crime number is provided to the Box Office.
- Replacement match ticket; £2.50 each ticket.

Booking Fees

All purchases are subject to a booking fee of £1.00 per ticket on purchases made online and over the telephone

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