DISABLED PATRON POLICY
Dunfermline Athletic Football Club is committed to ensuring that its disabled supporters and customers have as much access as is reasonably possible to all goods, services and facilities provided or offered by the club.
The Club will operate a concessionary ticketing policy for disabled supporters and will ensure that the scheme does not discriminate between disabled people with differing impairments.
Ticket and parking information for disabled fans can be found below:
• Information on East End Park
The Club recognises that not all of its facilities are fully accessible to disabled customers and confirms that it is committed to making the necessary reasonable adjustments described by the DDA and its relevant Codes of Practice to ensure full compliance with existing legislation.
The Club recognises that from 1st October 2004 there has been a requirement to remove permanent barriers that make it difficult or impossible for some disabled customers to access Club facilities. The Club has in the past and will continually undertake such additional works as are reasonably required within the timescales of the act.
DAFC will instigate a training programme to ensure that all Senior Managers and appropriate "front line staff` are trained in the provisions of the act. Ongoing training will be included in staff induction programmes.
The Club will instigate a grievance procedure to ensure the any complaints of discrimination will be dealt with quickly under the procedure.
Dunfermline Athletic FC has advised its staff that any incident of discrimination will be dealt with under the Club`s Disciplinary Procedures.
COMMENTARY SERVICE FOR VISUALLY IMPAIRED
An on-site commentary service is available on request free of charge for Dunfermline Athletic games played at East End Park throughout the season, using recently upgraded “Aural Aide Wide Band Series” equipment provided with the support and assistance of the Rex Blind Parties and Access Audio Ltd. It is intended primarily for those attending with any form of visual impairment, and use of the service can be arranged on a trial basis if necessary.
Those participating can sit wherever they wish in the ground, since the range and quality of the equipment is such that the hand-held receivers and earpieces provided should allow clear transmission across the distance required. This means that visiting fans also are welcome to request use of the service, with sufficient notice.
The commentary is provided by David Henderson, the regular match commentator for Pars TV. David can be contacted c/o the Football Club (01383 724295, or firstname.lastname@example.org), the Disabled Supporters Group (email DAFCdisability@dafc.co.uk), or direct by mobile on 07955 217636. Arrangements can be made for the delivery and return of equipment for those using the service either regularly, or on an ad hoc basis by approaching David (by no later than an hour before kick-off on match days, please).
Wheelchair users intending to travel to away matches should contact Matthew Ford - email@example.com. Supporters will then be informed of any information the home club have provided to the club.